Is Your IT "Normal"?
A quick self-assessment to understand whether your technology setup is healthy, stretched, or quietly risky.
Most IT problems don't feel dramatic.
They show up as slow mornings, recurring small issues, or one person who holds all the answers. This assessment helps you sense-check whether what you're experiencing is typical, or a sign it's time to adjust.
Written for operations leaders who want clarity without diving into tools or vendor jargon.
How to use this assessment
Read each section and note which description feels closest to your environment. You don't need to be perfect patterns matter more than individual answers.
Support & Day-to-Day Issues
Most issues are resolved quickly, recurring problems are documented, and users know where to go for help.
The same issues reappear monthly, fixes feel temporary, and support depends on a single person's memory.
Security & Access
MFA is enforced, access is reviewed occasionally, and former employees are fully offboarded.
Shared accounts exist, no one is fully sure who has admin access, and security settings haven't been revisited in years.
Backups & Recovery
Backups are monitored and restores have been tested within the last 90 days.
Backups "exist," but no one has actually restored data recently or knows how long recovery would take.
Planning & Visibility
Hardware lifecycles, licensing, and upcoming projects are discussed before they become urgent.
Replacements and upgrades happen reactively, usually triggered by failure or surprise costs.
How to interpret your results
Seeing one or two red flags is normal especially during growth. What matters is whether issues are isolated or showing up across multiple areas.
When several red flags cluster together, IT tends to shift from being a support function into a bottleneck. That's usually the point where proactive planning starts paying off.
If this felt familiar
This assessment isn't about judging your setup it's about understanding it. Many teams reach this stage simply by growing faster than their original IT approach.
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